--- title: "Privacy Policy — Ejari" description: "Learn how Ejari collects, uses, and protects your personal information." url: "https://ejari.sa/en/pp/" lang: "en" --- # Your privacy. Our promise. We explain — clearly and directly — what we collect, why we need it, who we share it with, and how you stay in control. No surprises. No legalese. Last updated 10/2026 ## Introduction This privacy policy sets out how Ejari (“we”, “us”, or “our”) uses and protects any personal information that you provide to us when you use our services or visit our website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy policy. This policy applies to our website (ejari.sa), our web and mobile apps, and our services. We process your personal information in accordance with the Personal Data Protection Law (PDPL), issued by Royal Decree No. (M/19) dated 09/02/1443H, and its Implementing Regulations. ## Information We Collect We collect the following personal information: * ID and name and contact information, such as email address, phone number, and mailing address * Income and employer information such as full wage, employer, duration of work experience, and state of employment * Demographic information, such as age, gender, and location * Payment information, such as credit card details or bank account information * Information about your use of our services or website, such as IP address, browser type, and operating system * Other information relevant to customer surveys and/or offers * SIMAH credit score, credit product use, and historical credit information ## How We Collect Your Information We collect personal information: * Directly from you, when you register, apply for our services, complete forms, or communicate with us by phone, email, WhatsApp, or chat * From government and verification services, such as Yakeen and Masdr, to verify your identity, employment, and income * From the Saudi Credit Bureau (SIMAH), with your consent, to assess your credit * Automatically, when you use our website or apps, through cookies and similar technologies (see “Cookies” below) ## How We Use Your Information We use your personal information for the following purposes: * To provide and improve our services in Saudi Arabia * To process payments and administer your account * To communicate with you about our services and promotions * To personalize your experience on our website * To conduct market research and analyze customer behaviour * To comply with legal and regulatory obligations ## Legal Basis for Processing We process your personal information only where we have a legal basis to do so, namely: * Your consent, for example for credit checks, marketing communications, and analytics cookies * Where processing is necessary to enter into or perform a contract with you, such as providing a rental quote or administering your rental and payments * Where we are required to do so by law or regulation, such as the requirements of the Real Estate General Authority (REGA) * Our legitimate interests, such as preventing fraud and keeping our services secure, provided they do not override your rights and interests Where we rely on your consent, you may withdraw it at any time. Withdrawing consent does not affect processing carried out before you withdrew it. ## AI-Powered Calls As part of our sales process, some of our calls with you may be initiated or handled by AI-driven (automated) calling systems. These calls help us better understand and qualify your requirements and route you to the most suitable sales agent. Please be aware that these AI-powered calls are recorded and analyzed. We use these recordings and their analysis to qualify and route your enquiry, to understand your needs, to improve the quality of our services, and to develop and improve our systems. Any recordings and personal information collected during these calls are handled in accordance with this privacy policy, including the security measures and the rights described above. ## Credit Information We request your credit information from the Saudi Credit Bureau (SIMAH) only with your prior consent, and we use it only to assess your eligibility for our services and the terms we can offer you. Part of this assessment is automated. We will notify you of any request to disclose your credit information, and we will not disclose it without your consent unless required by law. ## Disclosure of Your Information We may disclose your personal information to the following third parties: * Our affiliates and partners who assist us in providing our services * Service providers who process information on our behalf, such as hosting, communication, and customer-support providers, under contracts that require them to protect it and use it only as we instruct * Payment processors and financial institutions for payment processing and administration * The Saudi Credit Bureau (SIMAH), as described under “Credit Information” * Regulatory authorities or law enforcement agencies as required by law * Our professional advisors, such as lawyers and accountants We do not sell your personal information. ## Where We Store Your Information We store and process your personal information within the Kingdom of Saudi Arabia. ## How Long We Keep Your Information We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, or for as long as we are required to keep it by law, for example to meet record-keeping obligations or to resolve disputes. When it is no longer needed, we securely destroy it or anonymize it so that it can no longer identify you. ## Security We are committed to ensuring that your personal information is secure. We use appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the security of your information. If a breach of your personal information occurs, we will notify the Saudi Data and AI Authority (SDAIA) within 72 hours of becoming aware of it, and we will notify you without undue delay where the breach may cause you harm. ## Your Rights Under the PDPL, you have the right to: * **Be informed** of the legal basis and purpose for which we collect and process your personal information * **Access** your personal information that we hold, and obtain a copy of it in a clear and readable format * **Correct** your personal information if it is inaccurate, incomplete, or out of date * **Request destruction** of your personal information when it is no longer needed, unless we are required by law to keep it * **Withdraw your consent** to processing at any time, where processing is based on your consent If you wish to exercise any of these rights, please contact us using the contact information provided (). We may need to verify your identity before acting on your request. We will respond within 30 days of receiving it, free of charge. ## Marketing Communications We send you promotional messages only with your consent. You can opt out at any time by using the unsubscribe option in the message or by contacting us at . ## Children Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children. ## Cookies Cookies are small files that a website stores in your browser. When you first visit our website, we ask whether you accept analytics cookies. We do not set any analytics cookies unless you accept. **Strictly necessary storage** (always on, as the website needs it to work): * `ejari:consent` (local storage): remembers whether you accepted or rejected analytics cookies. Kept for 12 months, after which we ask you again. **Attribution storage** (always on): * `ejari:first-touch` (session storage): remembers how you arrived at our website, such as the campaign link or ad you followed. When you follow a link to our app, we pass this to the app so that we know which of our campaigns brought you there. When you follow a link to the App Store or Google Play, we pass the name of the campaign or website you came from to Adjust, our app-install measurement provider. Deleted when you close the browser tab. It is not a cookie. **Analytics cookies** (only with your consent): * `_ga` and `_ga_`, set by Google Analytics: help us understand how visitors use our website, such as which pages they visit, so that we can improve it. Kept for up to 2 years. You can change your choice at any time by selecting “Cookie Settings” at the bottom of any page. If you withdraw your consent, we stop Google Analytics and delete its cookies. You can also adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, please note that some features of our website may not function properly if cookies are disabled. ## Changes to This Policy We reserve the right to amend these policies at any time, and any changes will be communicated through a pop-up notification in our app and by updating the “Last updated” date on this page. Your continued use of our services after the effective date of any amendments will be deemed to constitute your acceptance of the amended privacy policy. ## Contact Us If you have any questions or concerns about this privacy policy or our use of your personal information, please contact us at (). If you are not satisfied with our response, you have the right to file a complaint with the Saudi Data and AI Authority (SDAIA), the competent authority under the PDPL. ## Rent Smart. Pay Monthly. Get your indicative quote in seconds. 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